At the time when the booking folder goes to print, most of the films have not been submitted to Office for Film, Newspaper and Article Administration. In case that a film is subsequently classified as Category III, refunds will be made to ticket holders under age of 18 who bought tickets before the announcement.
Refund application forms are available at:
1) HK Cultural Centre, HK City Hall, and the sales counters of the screening venue.
2) Download Here
Completed application forms and tickets should be returned by post to the Hong Kong International Film Festival Society Office (8/F, The Rays, 71 Hung To Road, Kwun Tong, Kowloon, Hong Kong) on or before 19 April 2019, with the subject “Refund Application” on envelope. Refund cheques of the net amount of ticket will be sent to ticket holders by post (Handling charges and other charges will not be refunded).
In case of unavoidable necessity, The Hong Kong International Film Festival reserves the right to alter programmes without prior notice. Meet-the-audiences session may be changed due to director and/or actors’ schedule. Programme updates will be announced on the Festival website www.hkiff.org.hk and at the screening venues. For alteration or cancellation of screenings, refund policies are the same as aforementioned. Ticket holders may also choose to attend a screening of a replacement film at the same time slot. Under no circumstances other than the cancellation or the alteration of programmes can tickets be refunded. Refunds applications are also not available for all completed screenings.