/ Ticketing / Ticketing Information
/ Ticketing / Ticketing Information
Ticketing Information
From 28 February, 10am onwards

Mobile Ticketing App

My URBTIX (Android, iPhone/iPad versions)

Credit Card Telephone Booking

2111 5999 (UTBTIX)

31 288 288 (HK Ticketing)

Ticket Prices

Ordinary, Weekend and Public Holiday Screenings at HK Cultural Centre / K11 Art House                                    $85

Ordinary, Weekend and Public Holiday Screenings at HK City Hall / HK Arts Centre / Tai Kwun

$75

Weekday Matinee Screenings at K11 Art House

(Mondays - Fridays [except public holidays], screening on or before 5:30pm)

$65

Weekday Matinee Screenings at HK Arts Centre / Tai Kwun

(Mondays - Fridays [except public holidays], screening on or before 5:30pm)

$55

Concessionary Tickets for the Hong Kong Full-time Student Tickets, Elderly aged 60 or above, People with Disabilities & the Minder, and CSSA Recipient*

*Concessionary tickets for CSSA Recipients are not applicable to K11 Art House screenings.

    $28
VIP Pass (Please read the relevant conditions)$5,000

Discounts (Except for purchasing Festival Passes)


  1. Concessionary Tickets for Hong Kong Full-time Students, Elderly aged 60 or above, People with Disabilities & Minder, and CSSA Recipients*: $28

    • Limited availability, on a first-come, first-served basis.

    • Concessionary ticket holders must provide acceptable proof of identity upon admission.

    • Student Only local full-time student card holder and Hong Kong Permanent Identity Card holder with overseas full-time student card are eligible for Student Tickets.

      *Concessionary tickets for CSSA Recipients are not applicable to K11 Art House screenings.

  2. Bulk Purchase Discount: (Available at URBTIX only)

    HKIFF Cine Fan Privilege:

    • Buy 1 - 9 Regular Price Tickets: 10% Discount

    • Buy 10 - 19 Regular Price Tickets: 15% Discount

    • Buy 20 - 29 Regular Price Tickets: 20% Discount and a book voucher for one complimentary copy of “The HKIFF Main Catalogue”

    • Buy 30 - 40 Regular Price Tickets: 20% Discount and a book voucher for one complimentary copy of “Filmmaker in Focus

    Ordinary Audience:

    • Buy 10 - 19 Regular Price Tickets: 10% Discount

    • Buy 20 - 29 Regular Price Tickets: 15% Discount and a book voucher for one complimentary copy of “The HKIFF Main Catalogue”

    • Buy 30 - 40 Regular Price Tickets: 15% Discount and a book voucher for one complimentary copy of “Filmmaker in Focus

  3. HK Phil Club Bravo / Friends of HKDC Prestige, Classic Membership / CCDC 'Dance Inspirations' Card / 'Zuni Friends' / 'Friends of Hong Kong Chinese Orchestra members: 10% Discount for regular price tickets

  4.  The UA / K11 Art House Loyalty Club members:  10% Discount for screenings at K11 Art House (Available at URBTIX Outlets and Cinema door sales, subject to availability)

  5. City Contemporary Dance Company Dance, Kids Card / Fringe Club / Perfect Cup Card / eslite members: 10% Discount for regular price tickets(Available at URBTIX Outlets only, subject to availability)


All of the above discounts cannot be used in conjunction with any other discounts or offer. Please inform the box office of the discount you wish to enjoy at the time of booking.

URBTIX (Except HKCEC Screenings)

Internet Booking:www.urbtix.hk

Mobile Ticketing App:My URBTIX (Android, iPhone/iPad versions)
Credit Card Telephone Booking:2111 5999

  • Service Fee: HK$8 per ticket, no limit set per transaction and is non-refundable. The service fee is subjected to adjustment by Cityline (HK) Limited.

  • Extra service fee will be charged for choosing registered mail or courier service. Surface mail is not available.
    (Remark: Tickets cannot be re-issued if they are posted wrongly, lost, stolen or damaged)

  • Besides ticket mailing service, customers may choose to collect their pre-paid tickets from Cityline Ticket Dispensing Machines or at the sales counter at any of the URBTIX Outlets (Please refer to 'TDM Locations & Info') with the credit card used for transaction starting from 14 March.

  • Tickets booked within 7 days of screenings must be collected from Cityline Ticket Dispensing Machines or at the sales counter at any of the URBTIX Outlets with the credit card used for transaction.

Note: URBTIX Outlets or Cityline Ticket Dispensing Machine are NOT available at K11 Art House. Please collect your tickets from Cityline Ticket Dispensing Machines or at the sales counter at any of the URBTIX Outlets BEFORE going to these screening venues.


All URBTIX Outlets accept payment in cash, credit cards (American Express, MasterCard and Visa) and China UnionPay Cards (in Hong Kong currency only).
(URBTIX Bulk Purchase Form)
                               

  • For screenings at K11 Art House, tickets are available at URBTIX until 5:00pm one day before respective screenings, after which tickets will be available only at the box office of respective screening venues on the day of screening, subject to availability.

  • For screenings at other venues, tickets are available at the URBTIX until one hour before the screening, after which tickets will be sold only at the door.

Stand-by Tickets for Sold-out Screenings

A limited number of stand-by tickets for sold-out screenings at HK Cultural Centre Grand Theatre and HK City Hall Theatre are on sale 30 minutes prior to the screening time at the respective screening venue. Seating is subject to availability after admission of VIP Pass holders and all ticket holders. Each person can purchase up to 2 stand-by tickets per transaction. 

Seating and Queuing Arrangement

For screenings at HK Cultural Centre seats are allocated in the following sequence: Stalls→Circle→Upper Circle. Please kindly note that due to the distance and viewing angles, Upper Circle seats are less satisfactory than those within Stalls and Circle.

Back-to-back Screenings: At HK Cultural Centre and HK City Hall, if you hold tickets to back-to-back screenings at the same venue, you may stay in the Waiting Area for admission to subsequent screenings. In other venues, there is no such arrangement for back-to-back screenings in normal cases.

Opening Hours of Festival Catalogue & Merchandise Redemption Points

19 Mar – 1 Apr

Exhibition Gallery, 4/F, Administration Building of
HK Cultural Centre 10 Salisbury Road, Tsim Sha Tsui,
Kowloon
Opening Hours:10:00 - 19:00


2 Apr – 31 MayThe HKIFF Society Office

8/F, The Rays, 71 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Office Hours:
Mon – Fri 10:00 - 12:00; 14:00 - 17:00
Weekend & Public Holidays Closed

Refund and Programme Changes

At the time when the booking folder goes to print, most of the films have not been submitted to Office for Film, Newspaper and Article Administration. In case that a film is subsequently classified as Category III, refunds will be made to ticket holders under age of 18 who bought tickets before the announcement.
                       
Refund application forms are available at:

  1. HK Cultural Centre, HK City Hall, and the sales counters of the screening venue.

  2. Download Here

Completed application forms and tickets should be returned by post to the Hong Kong International Film Festival Society Office (8/F, The Rays, 71 Hung To Road, Kwun Tong, Kowloon, Hong Kong) on or before 24 April 2020, with the subject “Refund Application” on envelope. HKIFFS will not accept any underpaid mail delivered via the Hongkong Post, please ensure your mail items addressed to the HKIFFS carry sufficient postage before posting to us.


Refund cheques of the net amount of ticket will be sent to ticket holders by post (Handling charges and other charges will not be refunded).
In case of unavoidable necessity, The Hong Kong International Film Festival reserves the right to alter programmes without prior notice. Meet-the-audiences session may be changed due to 
http://www.hkiff.org.hk/default director and/or actors’ schedule. Programme updates will be announced on the Festival website www.hkiff.org.hk and at the screening venues. For alteration or cancellation of screenings, refund policies are the same as aforementioned. Ticket holders may also choose to attend a screening of a replacement film at the same time slot. Under no circumstances other than the cancellation or the alteration of programmes can tickets be refunded. Refunds applications are also not available for all completed screenings.

Terms and Conditions

  1. Maximum 40 tickets per transaction; 4 tickets per screening.

  2. One person per ticket for admission regardless of age. Children under age of 6 will not be admitted to any screenings.

  3. HKIFFS is not responsible for any lost ticket. Tickets cannot be re-issued if posted wrongly, lost, stolen or damaged.

  4. All tickets are non-refundable and non-exchangeable.

  5. All screenings offer free seating.

All tickets are subject to the Purchase Policy of URBTIX and the venues.

URBTIX – Please refer to the Terms and Conditions at URBTIX Outlets or www.urbtix.hk.

VIP Pass – Please refer to VIP Pass for Terms and Conditions

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